Return & Refund Policy

Effective Date: April 17, 2025

At Just Love Crusade, every shirt is made just for you — printed on demand with love and attitude. Because of the custom nature of our products, we do not offer returns or exchanges for buyer’s remorse (e.g., ordering the wrong size or color). However, if there’s an issue with your order, we’re here to help.

1. Order Issues & Defects

If your item arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with:

  • A clear photo of the issue

  • Your order number

  • A brief description of the problem

We’ll work with our print partner (Printify) to provide a replacement or full refund as appropriate. Your satisfaction is our priority.

📧 Email: contact@justlovecrusade.com

2. Wrong Size or Color?

Because each item is made to order, we cannot accept returns or exchanges for incorrect sizes, colors, or style preferences.

👉 Pro tip: Be sure to check the size guide before placing your order!

3. Lost or Stolen Packages

We are not responsible for orders lost due to incorrect addresses or postal errors. However, if your tracking info shows your order hasn’t moved in several days, reach out — we’ll do what we can to help.

4. Refund Eligibility

Refunds may be approved for:

  • Items that arrive damaged or defective

  • Orders that are lost during shipping (verified by tracking)

  • Products that are significantly different from what you ordered

Refunds will not be issued for:

  • Wrong size/color selected by customer

  • Minor variations in print color or placement

  • Delays caused by shipping carriers

5. Cancellations

Because we use print-on-demand, orders are sent into production quickly. If you need to cancel, please email us within 12 hours of placing your order. After that, we can’t guarantee cancellation.

6. How Refunds Are Issued

Approved refunds will be credited back to your original payment method. Please allow 5–10 business days for the refund to reflect, depending on your bank or card issuer.

7. Contact Us

We’re a small business and we care — if something’s not right, reach out. We’re here to make it right!

Email: contact@justlovecrusade.com